1. Introduction
Welcome to Sleddok ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
By using Sleddok, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Information You Provide
We collect information that you voluntarily provide to us, including:
- Account Information: When you create an account, we collect your email address, name, and password (which is securely hashed and never stored in plain text).
- Restaurant Information: If you are a restaurant owner, we collect information about your restaurant including name, address, contact information, menu items, photos, and business hours.
- Reviews and Ratings: When you rate or review dishes, we collect your rating, comments, and optionally your user account information.
- Support Requests: When you contact us for support, we collect the information you provide in your message.
2.2 Automatically Collected Information
When you use our services, we automatically collect certain information, including:
- Usage Data: We track how you interact with our platform, including pages viewed, dishes searched, and links clicked.
- Device Information: We collect information about your device, browser type, operating system, and device identifiers.
- IP Address and Location Information: We collect your IP address and may use it to determine your approximate location (city, state, or general geographic area) to provide location-based services, such as showing restaurants near you. We also use IP addresses for security purposes, fraud prevention, and to analyze usage patterns.
- Log Data: We collect log files that may include information such as error logs, access times, pages viewed, and other system information.
- Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies. These may include unique identifiers (such as cookie IDs) that help us recognize your device and remember your preferences. See Section 7 for more details about cookies.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, maintain, and improve our services
- To personalize your experience and show you relevant content
- To process and manage your account
- To communicate with you about your account, our services, or support requests
- To analyze usage patterns and improve our platform
- To prevent fraud and ensure platform security
- To comply with legal obligations
4. Information Sharing and Disclosure
We do not sell your personal information. We do not share personal information for cross-context behavioral advertising. We may share your information only in the following circumstances:
- Public Information: Public business information about restaurants (such as restaurant name, address, menu items, photos, and business hours) and user reviews are publicly visible on our platform. However, private account information (such as restaurant owner's personal email, phone number used for account administration, and account credentials) is kept private and not publicly displayed.
- Service Providers: We may share information with third-party service providers and partners who help us operate, analyze, and improve the Platform, such as hosting providers, content delivery networks, analytics services, and payment processors. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
- Legal Requirements: We may disclose information if required by law or in response to valid legal requests (such as subpoenas, court orders, or government investigations).
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Passwords are hashed using industry-standard methods and never stored in plain text. We use industry-standard security practices to protect your data.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: You can access and review your personal information through your account settings.
- Correction: You can update or correct your personal information at any time.
- Deletion: You can request deletion of your account and associated data.
- Opt-Out: You can opt out of certain data collection by adjusting your browser settings or account preferences.
- Data Portability: You may request a copy of your data in a portable format.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (such as web beacons and pixel tags) to enhance your experience, remember your preferences, and analyze usage patterns.
Categories of Cookies We Use:
- Essential Cookies: These cookies are necessary for the Platform to function properly. They enable core functionality such as user authentication, session management, and security features. These cookies cannot be disabled.
- Analytics Cookies: These cookies help us understand how visitors interact with our Platform by collecting and reporting information anonymously. This includes cookies from analytics services such as Google Analytics.
- Preference Cookies: These cookies remember your preferences and settings (such as your preferred city or language) to provide a more personalized experience.
You can control cookies through your browser settings. However, disabling certain cookies (especially essential cookies) may limit some functionality of our services.
8. Third-Party Links
Our platform contains links to third-party websites and services (such as DoorDash, Uber Eats, and Google Maps). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
9. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to these countries.
11. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, regulatory, or legitimate business purposes (such as maintaining records of transactions or complying with legal obligations).
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
